Shipping Information
At Tailivo, we’re proud to offer FREE shipping on all orders — no hidden fees, no surprises. Whether you’re shopping for your pet’s next favorite tool or restocking essentials, we’re committed to getting your order to you quickly and safely.
Order Processing Times
Once you place your order, please allow 1–3 business days for us to process and hand it off to the shipping carrier.
During peak periods or holidays, processing times may extend up to 7 business days.
An order is considered dispatched once it’s with the carrier and on its way to your destination.
Estimated Shipping Times
Shipping times may vary depending on your location. Once your order is dispatched, you can expect it to arrive within the time frame listed below:
🇺🇸 United States: 4–7 business days
🇨🇦 Canada: 7–14 business days
🇬🇧 United Kingdom: 7–14 business days
🇦🇺 Australia: 8–15 business days
🌍 Worldwide: 10–20 business days
Please note that during busy seasons or holidays, shipping carriers may experience delays. Additionally, international orders may face customs processing that could extend delivery times.
Order Changes & Shipping Accuracy
It’s important to double-check your shipping address before completing your purchase. If you catch an error, please email us at support@tailivo.com within 24 hours of placing your order.
If our system detects an incomplete or potentially incorrect address, our support team will reach out within 3 business days to confirm. If we don’t hear back in time, your order may be canceled and refunded.
Delayed Deliveries
We work hard to get your order out as fast as possible, but sometimes delays happen due to factors outside our control — like courier backlogs, weather conditions, customs inspections, or transportation disruptions.
If any issue affects your order’s delivery, we’ll do our best to notify you and provide support as we work with the courier to resolve it. While we can’t guarantee exact delivery dates, we’re committed to keeping you informed every step of the way.
Lost or Stolen Packages
If your tracking shows your package was delivered but you haven’t received it, or if it appears lost in transit, please reach out to us at support@tailivo.com.
We’ll do our best to assist you and contact the courier on your behalf. We also recommend filing a claim directly with the shipping carrier, as they often require specific details from the recipient.
Please note: Tailivo is not liable for lost or stolen packages once they’ve been marked delivered by the courier. However, in some cases, we may be able to offer a replacement depending on the situation.
Shipping Policy Updates
Tailivo reserves the right to update or change this Shipping Policy at any time without prior notice. By purchasing from Tailivo, you agree to the most current version of this policy.
We encourage you to check back periodically or contact us with any questions at support@tailivo.com.